SHIPPING POLICY

All deliveries are by courier so we need a physical address, not a Post Office Box.

If you haven’t received your purchase within 7 working days please contact us on info@journeyliquor.co.nz with the details of your purchase and we will look into it for you.

Damages: Any claims for carrier damaged items must be submitted to our Customer Service within 48 hours after receipt of your delivery. Journey Liquor cannot be responsible for, nor issue a refund for any carrier damaged goods if notified more than 48 hours after the time of delivery. To ensure a prompt resolution to your situation, please keep the box, packing materials, and the damaged items for inspection by the carrier. Any refund or re-ship will be processed following inspection of the product.

SHIPPING RATES

Auckland (usually 2-4 business days)
$5.00 for up to 6kg
$10.00 for over 6kg
+ $5 for rural

North Island (3-5 business days)

$5.00 for up to 6kg
$10.00 for over 6kg
+$5 for rural

South Island (usually 4-6 business days)

$5.00 for up to 6kg
$10.00 for over 6kg
+$5 for rural

If you live in a rural area please allow an additional 2-3 business days. During the peak festive season please allow extra time to receive your order.